2427498 - H28 NOISE WHEN THE ELECTRIC STEERING IS USED WITH THE VHEICLE MOVING

The Customer reports noise from the electric steering system with the vehicle MOVING
Results of the tests
1CHECK ON TYPE OF NOISEAll OKProblems metOperation
Check that the type of noise is not metallic/mechanical over unmade roadsEnd of diagnosisThe type of noise is not metallic/mechanical over unmade roadsContinue to Step 2
2CHECK ON CONDITIONS IN WHICH THE FAULT OCCURSAll OKProblems metOperation
Check whether the noise persists even without the driver's Air BagContinue to Step 3The fault does not occur after the driver's Air Bag has been removed Do not adjust the EPS system, but the Air Bag system
3CHECK ON CONDITIONS IN WHICH THE FAULT OCCURSAll OKProblems metOperation
Check that the noise continues unchanged after the steering wheel has been turned in both directions Continue to Step 4The noise lessens when the steering wheel is turned in both directionsReplace the EPS system intermediate shaft
4CHECK ON CONDITIONS IN WHICH THE FAULT OCCURSAll OKProblems metOperation
Check whether the noise alters according to the steering conditions (clockwise rotation, anti-clockwise, steering wheel aligned)Continue to Step 5The noise is the same in all steering conditions (clockwise rotation, anti-clockwise, steering wheel aligned) Replace the insulator (flexible coupling)
5CHECK ON CONDITIONS IN WHICH THE FAULT OCCURSAll OKProblems metOperation
Check the intensity of the noise for clockwise steeringEnd of diagnosisThe noise lessens when the steering wheel is turned in a clockwise directionReplace the EPS system