2398886 - M10 (ELECTRICALLY OPERATED) REAR WINDOWS NOT WORKING

With the ignition key in the ON position, when the buttons on the doors are operated, the electric rear windows do not work at all.
Results of the tests
1SERVICES RELAY CHECK (POWER CIRCUIT)All OKProblems metOperation
With the ignition ON, check that the additional rear current socket is working properly. The socket is located under the rear parcel shelf support, on the left hand side. It is possible, for example, to insert the cigar lighter and check that it heats up Continue to Step 4The additional rear current socket is also not working Continue to Step 2
2SERVICES RELAY POWER SUPPLY CHECK (POWER CIRCUIT)All OKProblems metOperation
Check that the services discharge replay is correctly supplied by the battery. With the ignition ON, connect to the power supply for the relay from the Body Computer and check that the supply is sent to the relay when the electric windows are activated. Also check that the electrical connections between the Body Computer, the battery and the relay are not faulty See   E3051  ELECTRIC REAR WINDOWS NOTE: Do not disconnect the relay Continue to Step 3No supply from battery Restore the correct supply to the relay. If necessary replace the faulty components (if a fuse is involved, search for the cause of the problem)
Supply enablement not provided by the Body Computer Replace the Body Computer Op.   5505A32 
Connections faulty Restore the correct connections. See   E3051  ELECTRIC REAR WINDOWS
3RELAY OUTPUT CHECKAll OKProblems metOperation
With the ignition ON, connect to the relay output and check that the supply is sent to the electric windows circuit when the electric windows are activated. Also check that the connections between the services relay and the Luggage Compartment Node are not faulty See   E3051  ELECTRIC REAR WINDOWS Continue to Step 4The power supply is not sent to the circuit Replace the services relay
Connections faulty Restore the correct connections. See   E3051  ELECTRIC REAR WINDOWS
4ELECTRIC WINDOWS CIRCUIT CHECKAll OKProblems metOperation
The problem is due to problems at the front electric windows circuit. Continue as described in the See table   M11  ONE OF THE ELECTRIC FRONT WINDOWS NOT WORKING for both the electric windows, bearing in mind that the problems could be different for the two electric windows End of diagnosis..