3022685 - N11 RADIO CANNOT BE HEARD, IS HARD TO HEAR

When the control is operated, the radio comes on, but the sound is poor or crackly.
The defect persists even when tuning into different broadcasters or whilst listening to a tape.
Results of the tests
1SPEAKER CONNECTIONS CHECKAll OKProblems metOperation
Check the connections between the speakers and the radio See   E3510  RADIO Continue to Step 2Connections not correctRestore the connections : See   E3510  RADIO
2SPEAKER CHECKAll OKProblems metOperation
Check the operation of the speakers.Continue to Step 3Front speaker defectiveReplace the speaker Op.   5570T90 
Front tweeter defectiveReplace the speaker Op.   5570T92 
Rear speaker defectiveReplace the speaker Op.   5570T96 
Rear tweeter defectiveReplace the speaker Op.   5570T94 
3CHECK ON CORRECT OPERATIONAll OKProblems metOperation
Check that the fault is no longer presentEnd of diagnosisFault persists
When the control is operated, the radio comes on, but the sound is poor or crackly.
The defect persists even when tuning into different broadcasters or whilst listening to a tape.
Results of the tests
0PRELIMINARY CHECKAll OKProblems metOperation
Check that the audio ambient is not OFF. Check that the FADER and the BALANCE have not been moved and placed at zero Continue to Step 1AUDIO OFF condition and/or poor balance of the Connect audio channelsRestore the correct values
1INTERNAL AMPLIFIER OPERATION CHECKAll OKProblems metOperation
Check that the fault is not present for other audio sources. (Listen to an audio reference CD in good condition in the Connect player and/or tune into a radio station with good reception in that area))Continue to Step 2Poor audio reception from the CD onlyReplace the Connect Op.   5580P20 
Poor audio reception from the tuner only. See table   N12  POOR RADIO RECEPTION
Poor audio reception for all sound sources.Continue to Step 3
2ERRORS CHECKAll OKProblems metOperation

With the Examiner in the 'Reading Parameters' ambient for the Connect Node, check that there are no errors or that the following one or more errors are not present:

  • Front speaker right
  • Front speaker left
  • Rear speaker right
  • Rear speaker left
  • GPS aerial
  • AM/FM aerial
  • Internal error.
Continue to Step 4Error for right front speaker. Continue to Step 3
Error for left front speaker. Continue to Step 3
Error for right rear speaker. Continue to Step 3
Error for left rear speaker. Continue to Step 3
GPS aerial error. See table   N36  THE NAVIGATOR IS NOT WORKING
AM/FM aerial error. See table   N12  POOR RADIO RECEPTION
Internal errorReplace the Connect Op.   5580P20 
3CHECK WITH ACTIVE DIAGNOSISAll OKProblems metOperation

Check the operation of the speakers using the Examiner in 'Active Diagnosis' ambient for the Connect Node,

  • Front speaker right
  • Front speaker left
  • Rear speaker right
  • Rear speaker left
Continue to Step 5Speaker(s) defectiveReplace the defective speaker(s)
4SPEAKER CONNECTIONS CHECKAll OKProblems metOperation
Check the connections between the speakers and the Connect See   E3510  RADIO Continue to Step 5Connections not correctRestore the connections See   E3510  RADIO
5CHECK ON CORRECT OPERATIONAll OKProblems metOperation
Check that the fault is no longer presentEnd of diagnosisFault persistsReplace the Connect Op.   5580P20