3360312 - M11 ONE OF THE ELECTRIC FRONT WINDOWS NOT WORKING

The window does not move at all when switches in the rear doors are activated.
The boot compartment node receives a window raise/lower command directly from individual switches on the rear doors. It receives a window raise/lower command from a switch panel on the front driver's door via the B-CAN line. Two specific fuses housed in the underfacia junction unit protect the electric rear window power supply.
Results of the tests
0FUSE CHECKAll OKProblems metOperation
Check the condition of the fuse protecting the rear window power supply system. Continue to Step 1Fuse blownReplace the blown fuse
1PRELIMINARY CHECKAll OKProblems metOperation
Check that there are no obstacles preventing the travel of the windowAlso check that the window is properly secured to the electric window motorContinue to Step 2There are obstaclesRemove the obstacle
Window not correctly secued to the electric window motorSecure the window to the electric window motor properly.
2CHECKING WITH DIAGNOSTIC EQUIPMENTAll OKProblems metOperation

Connect an Examiner and check:

  • for errors in the boot compartment node
  • for errors in the rear window control switch
Continue to Step 3Boot compartment node inactive or with errorsContinue to Step 4
Error found: no signal from switch.Continue to Step 6
3CHECKING WITH DIAGNOSTIC EQUIPMENTAll OKProblems metOperation
Keep the tester connected and check the boot node window up and down signal output.Continue to Step 5Error found: signal not presentContinue to Step 9
4CHECKING ELECTRICAL CIRCUITAll OKProblems metOperation
Check continuity/insulation of the electrical connection between the facia control unit and the boot compartment node, more specifically the electrical connection that supplies power to the boot node. See   E3051  ELECTRIC REAR WINDOWS Continue to Step 5Electrical connection broken or not insulated. Restore electrical connection continuity/insulation See   E3051  ELECTRIC REAR WINDOWS
5CHECKING ELECTRICAL CIRCUITAll OKProblems metOperation
Check continuity/insulation of the electrical connection between the window control switch and the boot compartment node See   E3051  ELECTRIC REAR WINDOWS Continue to Step 7Electrical connection broken or not insulated.Restore electrical connection continuity/insulation See   E3051  ELECTRIC REAR WINDOWS
6CHECKING ELECTRICAL CIRCUITAll OKProblems metOperation
Check continuity/insulation of the electrical connection between the window control switch and the boot compartment node Continue to Step 8Electrical connection broken or not insulatedRestore electrical connection continuity/insulation
7CHECKING CORRECT OPERATIONAll OKProblems metOperation
Check that the fault is no longer presentThe fault persistsReplace the electric window motor Op.   7010M21  Search for the fault starting from another symptom'
8CHECKING CORRECT OPERATIONAll OKProblems metOperation
Check that the fault is no longer presentThe fault persistsChange the window switch Op.   7010M10  Search for the fault starting from another symptom'
9CHECKING CORRECT OPERATIONAll OKProblems metOperation
Check that the fault is no longer presentThe fault persistsChange the boot compartment node Search for the fault starting from another symptom'