194002018 - N011 RADIO CANNOT BE HEARD, IS HARD TO HEAR

When the relevant control is operated, the radio comes on but it cannot be heard properly or crackles, radio station reception is disturbed.
1CHECK USING DIAGNOSTIC EQUIPMENTALL OKPROBLEMS ENCOUNTEREDACTION
Use the Examiner to connect to the Connect control unit and check for errorsMove on to Step 22. AM/FM aerial connection interrupted because connector incorrectly inserted1.Repair the connection between aerial and Connect
2. Aerial impedence defective or interrupted2. Replace the aerial    Op. 5570T61 MULTI-FUNCTION AERIAL - R R
2RECEPTION AREA CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the fault is not present in areas of poor reception. The reception should improve significantly when the vehicle moves away from such areas.If the reception area is very poorly served, attempts to switch between frequencies may be perceived as pausesMove on to Step 3Area with poor receptionMove to an area with the radio reception is good and try FM and non-FM stations
3CHECK SPEAKER OPERATIONALL OKPROBLEMS ENCOUNTEREDACTION
Test the speakers by carried out the    See Test 5580PJ CENTRE CONSOLE AUTODIAGNOSTIC PROCEDUREin SETUP screen 5.Check the connections between the speakers and the radio, see the wiring diagram    See E3510 RADIOMove on to Step 41. Connections not correct1. Repair the connections
2.Front speakers defective2. Replace the speakers    Op. 5570T90 FRONT SPEAKER (ONE), LEFT OR RIGHT - R.R
3.Rear speakers3.Replace the speakers    Op. 5570T96 REAR SIDE SPEAKER (ONE), LEFT OR RIGHT- R.R
4CHECK ON CORRECT OPERATIONALL OKPROBLEMS ENCOUNTEREDACTION
Check that the fault is no longer presentEnd of diagnosis