198002798 - N060 CONNECT AUDIO NOT WORKING (Connect)

Audio not present from all sources (radio, CD, phone, navigation system)
TEST RESULTS
1CHECK USING DIAGNOSTIC EQUIPMENTALL OKPROBLEMS ENCOUNTEREDACTION
Use the tester to connect to the Connect system and check for errorsMove on to Step 3 for versions without audio amplifier.Move on to Step 2 for versions with audio amplifier1. Speaker wiring interrupted/short circuited2. Speakers defective.1. Restore the correct wiring    See E4091 CONNECT 2. Replace the speakers
2ELECTRICAL CONNECTION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
For version with audio amplifier:Release the Connect from the dashboard and check that the connection with the speakers is properly fitted    See E3510 RADIO Check the audio controls on the steering wheel if presentMove on to Step 31. Speaker output connection at the audio amplifier not properly connected2.Audio controls on steering wheel defective1. Connect the connection correctly2. Restore correct operation    See E4091 CONNECT
3CONNECT POWER SUPPLY CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the power supply for the connect is correct    See Test 5580PD CENTRAL CONSOLE OPERATION CHECKMove on to Step 4Supply not correctRestore correct power supply    See E4091 CONNECT
4CHECK AUDIO SIGNALSALL OKPROBLEMS ENCOUNTEREDACTION
Check for audio signals    See T LOUDSPEAKER OPERATION CHECK End of Diagnosis for versions without audio amplifier.Move on to Step 5 for versions with audio amplifierAudio signals at the Connect output interrupted because the final audio stage is interruptedReplace the Connect unit
5AUDIO AMPLIFIER CHECKALL OKPROBLEMS ENCOUNTEREDACTION
For version with audio amplifier:Check that the audio amplifier is correctly supplied    See T LOUDSPEAKER OPERATION CHECK End of diagnosis1. Audio amplifier not correctly supplied2. Audio amplifier defective3. Wiring defective between Connect and audio amplifier1. Restore correct power supply    See E3510 RADIO 2. Replace amplifier3. Restore correct wiring    See E3510 RADIO