199002621 - N061 IRREGULAR OPERATION OF VOICE RECOGNITION

This table does not consider faults due to the service provider or phone malfunctions.
The following telephones are enabled to operate with the Bluetooth system and are supported by the system on the vehicle:- Audiovox®: SMT 5600 (Orange™ C500)*- Motorola®: Mpx220**, V3 Razr*, V525*, V600*, V635- Nokia®: 3230, 6230, 6230i, 6600†, 6620, 6820, 7610, 9500 Communicator*- Sony Ericsson®: k700i, k750i, P910a, S710a, T610**, T630**, T637**, Z600*** The system is not currently able to support a GPRS connection (General Packet Radio Services) when it is connected to this mobile phone** The system is not currently able to support a hands-free system when it is connected to this mobile phone.† The system is not currently able to support call waiting when it is connected to this mobile phone.
Test results
0PRELIMINARY CHECKAll OKProblems encounteredOperation
The Bluetooth® system only works with the voice recognition (VR) if the language installed on the Bluetooth® system is the same as that spoken by the user.Check that the langauge installed on the Bluetooth® is the correct one, checking the country language parameter on the diagnostic equipmentMove on to Step 1The language installed is not correctCarry out a language update    See Test 5570TN BLUETOOTH® LANGUAGE UPDATE PROCEDURE
1VOICE RECOGNITION USAGE CHECKAll OKProblems encounteredOperation
Check that the customer is using the VR function correctly. In particular:- The customer''s pronounciation should be correct in relation to the linguistic standards of the language installed, they should not speak in dialect or have a very different pronounciation- For "clam" phones, the telephone should remain openEnd of diagnosis1. The customer does not pronounce the voice commands correctly2. The customer tries to use the VR function with the clam phone shut1. Explain how to use the VR function correctly to the customer2. Explain to the customer that clam phones must be kept open to use the VR function
2CHECK OPERATION OF VOICE RECOGNITIONAll OKProblems encounteredOperation
Turn the ignition key OFF and check that the telephone VR function is free from problemsMove on to Step 3The telephone VR function has problemsThe problem is inherent to the phone: the customer must contact a mobile phone service centre
3RADIO VOLUME CHECKAll OKProblems encounteredOperation
Check that the radio volume is not set to 0 (or a very low value)Move on to Step 4The volume is set to a low value or zeroSet the volume to a sufficiently high value (e.g. 35) and move on to Step 6
4ELECTRICAL CIRCUIT CHECKAll OKProblems encounteredOperation
Check the continuity and the insulation of the electrical circuit between the radio and the speakers    See E3510 RADIO Also check that the radio connectors are not faultyMove on to Step 51. Electrical connections faulty2. Front tweeters faulty3. Front speakers faulty4. Rear speakers faulty5. Faults in the radio connectors1. Restore the correct connections2. Replace the tweeters    Op. 5570T92 FRONT TWEETER (ONE), LEFT OR RIGHT - R.R 3. Replace the speakers    Op. 5570T90 FRONT SPEAKER (ONE), LEFT OR RIGHT - R.R 4. Replace the speakers    Op. 5570T96 REAR SIDE SPEAKER (ONE), LEFT OR RIGHT- R.R 5. Replace the radio    Op. 5570T80 CAR RADIO EQUIPMENT - R+R
5ACTIVE DIAGNOSIS RESULT CHECKAll OKProblems encounteredOperation
This stage has been reached from the audio active diagnosis with a negative outcomeMove on to Step 9This step has not been reached following active diagnosisEnd of diagnosis
6AUDIO SYSTEM CHECKAll OKProblems encounteredOperation
Carry out the audio active diagnosis on the convergence system checking that the result is positiveMove on to Step 101. There is no sound output from the audio system2. The sound output is not proposed again in the active diagnosis1. Move on to Step 42. Move on to Step 7
7MICROPHONE POSITIONING CHECKAll OKProblems encounteredOperation
Check that the microphone is positioned in the correct location and pointing correctly toward the driverMove on to Step 7Positioning/direction faultsRestore correct positioning/direction
8ELECTRICAL CIRCUIT CHECKAll OKProblems encounteredOperation
Check the continuity and the insulation of the electrical circuit between the microphone and the Bluetooth control unit    See E3570 INTEGRATED RADIO PHONEMove on to Step 8Electrical connections faultyRestore the correct connections
9BLUETOOTH® CHECKAll OKProblems encounteredOperation
Carry out the Bluetooth network disconnection active diagnosis on the Bluetooth® systemCarry out the audio active diagnosis once again checking that the result is positiveEnd of diagnosisThe result of the audio active diagnosis is negative againMove on to Step 10
10VR OPERATION CHECKAll OKProblems encounteredOperation
Check that the Bluetooth® system VR system is working properlySee test 5570TOEnd of diagnosis