312000713 - N035 I.C.S. TELEPHONE DEVICE NOT WORKING

This table does not consider faults due to the service provider or phone malfunctions
The following telephones are enabled to operate with the Bluetooth system and are supported by the system on the vehicle:Audiovox® SMT 5600/Orange™ C500 - Motorola® Mpx220** Motorola V3 Razr* Motorola V525* Motorola V600* Motorola V635 Nokia® 3230 Nokia 6230 Nokia 6230i Nokia 6600† Nokia 6620 Nokia 6820 Nokia 7610 Nokia 9500 Communicator* Sony-Ericsson® k700i Sony-Ericsson k750i Sony-Ericsson P910a Sony-Ericsson S710a Sony-Ericsson T610** Sony-Ericsson T630** Sony-Ericsson T637** Sony-Ericsson Z600*** The system is not currently able to support a GPRS connection (General Packet Radio Services) when it is connected to this mobile phone.** The system is not currently able to support a hands-free system when it is connected to this mobile phone.† The system is not currently able to support call waiting when it is connected to this mobile phone.
TEST RESULTS
0PRELIMINARY CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the customer''s telephone is one of those supported by the system on the vehicle listed belowMove on to Step 3The customer''s telephone is not compatible with the systemMove on to Step 1
1UPDATE AVAILABILITY CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check whether there are Service News containing an update that makes the telephone and the system compatibleMove on to Step 2There are no updates to make the telephone and system compatibleThe problem cannot be solved through the incompatibility of the telephone with the vehicle system
2SOFTWARE UPDATEALL OKPROBLEMS ENCOUNTEREDACTION
Carry out the software updating procedure, by connecting to the USB port, following the steps described in the Owner''s Handbook and check whether the fault has disappearedEnd of diagnosisThe fault persists even after the updateMove on to Step 3
3BLUETOOTH OPERATION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check whether the telephone is cable of connecting via Bluetooth to other systems such as other mobile phones, earphone systems or computers.Move on to Step 6The telephone is not capable of dialogue even with other Bluetooth systemsMove on to Step 4
4TELEPHONE BLUETOOTH ACTIVATION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the Bluetooth operation has been activated at the telephone: if there are doubts, consult the mobile phone manual to identify the Bluetooth function statusMove on to Step 5The Bluetooth function on the telephone is not activatedActivate the Bluetooth function: if there are doubts, consult the mobile phone manual to carry out the activation.
5SYSTEM RECOGNITION ACTIVATIONALL OKPROBLEMS ENCOUNTEREDACTION
Carry out the system recognition procedure
The system asks for an activation code to be entered. Follow the instructions in the Owner''s Handbook for the vehicle
End of diagnosisThe outcome of the recognition procedure is not successfulMove on to Step 6
6CHECK CAN LINEALL OKPROBLEMS ENCOUNTEREDACTION
Check, using the diagnostic equipment, that there are no errors on the CAN lineMove on to Step 7Errors presentContinue as instructed by the diagnostic equipment
7ELECTRICAL CIRCUIT CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check the continuity and insulation of the electrical circuit between the buttons, Bluetooth control unit and radio    See E3570 INTEGRATED RADIO PHONEAlso check that the connectors for the control unit and the radio are not faulty.Move on to Step 81. Electrical connections faulty2. Call opening/closing buttons faulty3. Faults in the Bluetooth control unit connectors4. Faults in the radio connectors1. Restore the correct connections2. Replace the buttons3. Replace the Bluetooth control unit    Op. 5570T49 BLUETOOTH ELECTRONIC CONTROL UNIT - R.R. 4. Replace the radio and continue
8RADIO VOLUME CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the radio volume is not set to 0.Move on to Step 8Radio volume set to 0Increase the radio volume
9ACTIVE DIAGNOSIS CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Carry out the audio system test in the Bluetooth control unit in active diagnosis using the ExaminerMove on to Step 101. No sound can be heard coming from the speaker, there is no audio connection between the Bluetooth control unit and the radio2. Sound can be heard coming from the speaker1. Move on to Step 102. Replace the control panel complete with microphone
10ELECTRICAL CIRCUIT CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check the continuity and the insulation of the audio electrical circuit between the radio and the Bluetooth control unit    See E3570 INTEGRATED RADIO PHONECheck the electrical continuity between the microphone and the Bluetooth control unitMove on to Step 111. Electrical connections between the radio and the bluetooth control unit faulty2. Bluetooth control unit defective1. Restore the correct connections2. Replace the Bluetooth control unit
11MICROPHONE ELECTRICAL CIRCUIT CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check the electrical continuity between the microphone and the Bluetooth control unitEnd of diagnosis1. Electrical connections between the microphone and the bluetooth control unit faulty2. Microphone defective1. Restore the correct connections2. Replace the centre control panel complete with microphone