312001331 - S038 NOISE WHEN THE ELECTRIC STEERING IS USED WITH THE VEHICLE MOVING

The Customer complains of noise from the electric steering system with the vehicle moving.
Test results
1CHECK EPS COLUMN AND FORK FASTENINGSAll OKProblems encounteredOperation
Check that the EPS column fastenings to the bodyshell and the for the lower fork bolt are correct.Move on to Step 2Incorrect tightening.Restore the correct tightenings.
2TYRE PRESSURE CHECKAll OKProblems encounteredOperation
Check the tyre pressureMove on to Step 3Pressure level incorrect.Make sure tyres are inflated to the correct pressure.
3NOISE TYPE CHECKAll OKProblems encounteredOperation
Check the type of noise over an unmade road.Move on to Step 41. The noise is the metallic and/or mechanical type. Noise similar to the reversal of the steering wheel (with the system activated) or a series of multiple bangs when steering.2. The noise is not the metallic and/or mechanical type.1. Move on to Step 4.2. Do not adjust the EPS system.
4CHECK ON FAULT DETECTION CONDITIONSAll OKProblems encounteredOperation
Check whether the noise persists even without the driver''s Air Bag.Move on to Step 5The noise does not occur after the driver''s air bag is removed.Do not repair the EPS system, rather the defective component.
5CHECK ON NOISE FROM OTHER COMPONENTSAll OKProblems encounteredOperation
Check (with the system activated) that the nut for the fork on the steering box pinion and on the lower part of the EPS system are correctly tightened to torque, then make sure that the noise is no longer present by moving the steering wheel briskly.End of diagnosisThe fault occurs again, especially when the steering wheel is moved briskly.DO NOT replace the electric steering assembly. Problem with the intermediate shaft.