323001812 - N056 HANDS-FREE NOT WORKING

The following telephones are enabled to operate with the Bluetooth system and are supported by the system on the vehicle:Audiovox® SMT 5600/Orange™ C500 - Motorola® Mpx220** Motorola V3 Razr* Motorola V525* Motorola V600* Motorola V635 Nokia® 3230 Nokia 6230 Nokia 6230i Nokia 6600† Nokia 6620 Nokia 6820 Nokia 7610 Nokia 9500 Communicator* Sony-Ericsson® k700i Sony-Ericsson k750i Sony-Ericsson P910a Sony-Ericsson S710a Sony-Ericsson T610** Sony-Ericsson T630** Sony-Ericsson T637** Sony-Ericsson Z600*** The system is not currently able to support a GPRS connection (General Packet Radio Services) when it is connected to this mobile phone.** The system is not currently able to support a hands-free system when it is connected to this mobile phone.† The system is not currently able to support call waiting when it is connected to this mobile phone.
TEST RESULTS
0PRELIMINARY CHECKSALL OKPROBLEMS ENCOUNTEREDACTION
Check that the volume of the telephone channel in the radio is not set to zero.Move on to Step 9The volume is set to zeroSet it to a sufficiently high volume that can be heard.
1TELEPHONES SUPPORTED CHECKSALL OKPROBLEMS ENCOUNTEREDACTION
Check that the customer''s telephone is one of those supported by the system on the vehicle listed above.Also check whether the switching takes place at all or if it is just slow.Move on to Step 21. The customer''s telephone is not compatible with the system2. The switchover is very slow3. The switchover does not take place at all1. Move on to Step 22. A slow switchover is due to the order in which the system recognition has been carried out. If you wish this telephone to be the first one, move on to Step 73. Move on to Step 2
2BLUETOOTH CONTROL UNIT REPLACEMENTALL OKPROBLEMS ENCOUNTEREDACTION
The system supplier constantly tests the software to check whether new telephones can be supported by the current system.If the answer is yes, this information will be supplied in a Service News.Update the software on a periodic basis; a more updated version that supports the Customer''s telephone may be available from the Parts Dept.In this case, this information will be supplied in a Service News.If this takes place, replace the Bluetooth control unit and check that the fault disappears.
Replacing a control unit to update the software is not a defect that is down to the vehicle and is not therefore covered under the warranty. The expenses are the responsibility of the Customer
End of diagnosis1. According to the instructions in the Service News, the telephone is compatible with the system2. There are no updates to make the telephone and system compatible3. The fault persists even after the update1. Move on to Step 32. The problem cannot be solved through the incompatibility of the telephone with the vehicle system3. Move on to Step 3
3BLUETOOTH OPERATION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check whether the telephone is cable of connecting via Bluetooth to other systems such as other mobile phones, earphone systems or computers.Move on to Step 4The telephone is not capable of dialogue even with other Bluetooth systemsMove on to Step 3
4BLUETOOTH ACTIVATION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the Bluetooth operation has been activated at the telephone: if there are doubts, consult the mobile phone manual to identify the Bluetooth function statusMove on to Step 5The Bluetooth function is not activatedActivate the Bluetooth function: if there are doubts, consult the mobile phone manual to carry out the activation.
5SYSTEM AUTHORIZATION CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check that the system on the vehicle has been authorized for automatic connection to the telephoneMove on to Step 6The system on the vehicle is not authorized for automatic connectionActivate the connection at the radio in the hands-free telephone menu.
6SYSTEM RECOGNITION ACTIVATIONALL OKPROBLEMS ENCOUNTEREDACTION
Carry out the system recognition procedure for the telephone: if there are doubts, consult the mobile phone manual to carry out the system recognition. Make sure that the procedure has been successful and the fault has disappeared
The system asks the telephone to enter an activation code. It can be found in the vehicle Owner''s Handbook.
End of diagnosis1. The outcome of the recognition procedure is not successful2. The recognition procedure is successful, but the fault persists1. Move on to Step 72. Move on to Step 8
7DELETING TELEPHONES RECOGNIZED BY THE SYSTEMALL OKPROBLEMS ENCOUNTEREDACTION
Delete the telephones recognized by the telephone systemEnd of diagnosisThe outcome of the deletion procedure is not successfulMove on to Step 8
8ELECTRICAL CIRCUIT CHECKALL OKPROBLEMS ENCOUNTEREDACTION
Check the continuity and insulation of the electrical circuit between the steering wheel button, the Bluetooth control unit and the radio    See E3570 INTEGRATED RADIO PHONEAlso check that the connectors for the control unit and the radio are not faulty.End of diagnosis1. Electrical connections faulty2. Call opening/closing button faulty3. Faults in the Bluetooth control unit connectors4. Faults in the radio connectors1. Restore the correct connections2. Replace the controls on the steering wheel3. Replace the Bluetooth control unit    Op. 5570T49 BLUETOOTH ELECTRONIC CONTROL UNIT - R.R. 4. Replace the radio    Op. 5570T80 CAR RADIO EQUIPMENT - R+R