323001770 - H029 STEERING HEAVY WITH POOR RETURN

The customer complains of a poor response from the steering and/or heaviness when steering.
Test results
1TYRE PRESSURE CHECKAll OKProblems encounteredOperation
Check that the front tyre inflation pressure is correct.Move on to Step 2Inflation pressure not correct.Restore correct inflation pressure.
2GEOMETRY CHECKAll OKProblems encounteredOperation
Check that the wheel geometry and tyre wear are correct.Move on to Step 21. Tyres worn.2. Geometry not correct.1. Replace the tyres.2. Restore correct geometry    Op. 4450A10 FRONT WHEEL GEOMETRY - CHECK USING OPTICAL EQUIPMENT - INCLUDES ADJUSTMENT IF NECESSARY
3CHECK ON CORRECT ALIGNMENTAll OKProblems encounteredOperation
Check that the steering column is correctly aligned with the steering box.Move on to Step 4Alignment not correct.Restore the alignment of the steering column with the steering box.
4STEERING COLUMN BEARINGS CHECKAll OKProblems encounteredOperation
Check the condition of the steering column support bearings and that they are working properly.End of diagnosis.Bearings worn or damagedReplace the bearings