312000587 - H029 STEERING HEAVY WITH POOR RETURN

The Customer complains of a poor response from the steering and/or heaviness when steering
Test results
1VISUAL INSPECTIONAll OKProblems encounteredOperation
With the system active, the steering wheel spontaneously rotates to the left or the right.Move on to Step 2The steering wheel does not spontaneously rotate to the left or the right.Replace the electric steering unit.    Op. 4110D20 STEERING ELECTRICAL CONTROL DEVICE - R R
2VISUAL INSPECTIONAll OKProblems encounteredOperation
Strong steering wheel vibrations with the vehicle stationary, constantly, or in certain steering positions.Move on to Step 31. Steering box defective2. No problems are detected in the steering box1. DO NOT replace the Electric Steering Unit.2. Replace the electric steering unit.    Op. 4110D20 STEERING ELECTRICAL CONTROL DEVICE - R R
3GEOMETRY CHECKSAll OKProblems encounteredOperation
Check that the wheel geometry and tyre wear are correctMove on to Step 41. Pressure not correct2. Geometry not correct.1. Restore the correct pressure.2. Restore correct geometry.
4STEERING HEAVINESS UNIFORMITY CHECKAll OKProblems encounteredOperation
With the vehicle stationary, check that the heaviness of the steering varies from one end of travel to the otherMove on to Step 5The steering heaviness and/or return is uniform.Do not adjust the EPS system.Check for faults in the steering box and the front suspension assembly.
5EXTENT OF THE FAULT CHECKAll OKProblems encounteredOperation
Check whether the heaviness is slight or more serious.Move on to Step 61. The heaviness is slight and occurs during parking manoeuvres.2. The heaviness is quite considerable1. Do not intervene; the EPS system does not assist the return of the steering from stationary.2. Move on to Step 6
6MECHANICAL CHECKSAll OKProblems encounteredOperation
Check that the steering box and the linkage for the steering components are working properly. In particular, make sure that there is no friction that could have an adverse effect on the operation of the components.End of diagnosis1. Defects discovered in the operation of the steering components.2. No problems detected with the steering components1. Do not intervene on the Electric Steering unit.2. Replace the electric steering unit.    Op. 4110D20 STEERING ELECTRICAL CONTROL DEVICE - R R